privacy policy

Where does Patriot stand on Privacy?

Your information is private.

We never make any of your personal information available to any other individual, company or organization.

The following states Patriot Towing & Recovery, Patriot Auto Rental, and Patriot Auto Repair’s policy regarding the privacy rights of visitors to this website, and for any data transmitted to us by you verbally, or via email or text message. We respect your right to privacy and your desire for a secure online experience.

Our postal address is:

418 W. State St.

Cheboygan, MI 49721


Information we collect and how it’s used

The information we collect from you is used directly to assist you. We do not farm any information or data in the background. 

When you submit a contact form on our website, we ask you for the following information: name, phone number, e-mail address, and a message. This information is used soley to either contact you at your request, or for feedback from you.

When you submit a GPS locate form on our website, we ask you for the following information: name, phone number, and authorization for the website to access and transmit your current location directly to our dispatcher. This information is used soley to allow our driver to temporarily know your location to provide the on-site service you requested from us. This information is only accessbile when you click the submit button, and cannot be accessed or tracked at a later date or time.

We may, upon completion of your contracted service, contact you to request optional feedback or a review.


About Children (Under 18)

For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.


Disclosure of Information Policy

We never make any of your personal information available to any other individual, company or organization.


Disclosure of Email Consent

Email cooresponence is soley at your request, and is most likely communicating repair costs, progress, or providing a receipt.


Fraud and Fraud Alerts

Unauthorized Data Theft & Access: This information you provide onine is submitted to us through a secure, encrypted connection, as proven by the lock icon to the left of the website name in the address bar of your browser.



This is a standard in online industry, but it is not foolproof. It is possible for hackers and thieves to breach the most secure online vault and gain access to information. For this reason, we do not ask for information that is not typically available in public records searches. We will never ask for credit card info, social security numbers, date of birth, mother maiden names, etc. through any electronic means, and the only info we may for ask over the phone is credit card info when making arrangements for vehicle pickups outside of our business hours, or occasionally for payment prior to services rendered, but this information is never permanently saved, electronically or by any other means, by Patriot.


Phishing: A fraud method in which the fraudster sends out legitimate-looking email in an attempt to gather personal and financial information from recipients.The fraudster sends an email to an unsuspecting customer. That fraudulent email might look just like a legitimate Patriot email (including the use of the Patriot logo). If the customer falls for the bait (thus the “fishing” reference), the thief could get credit card numbers, PINs, expiration dates credit card/bank account numbers, and even Social Security numbers.


Vishing: Vishing is very similar to "phishing" but instead of occurring through e-mail it is over the phone. The fraudster will typically pretend to be a legitimate business, and fools the customer into thinking they will profit, such as through aSecret Shopper Scam. In these scams, fraudsters pose as a trusted retailer or bank and obtain personal information from the customer by requesting they "verify" the information on file. The information is then used to generate fraudulent transactions.


A good rule of thumb: If someone is contacting you to verify your personal information, it is very likely you did not provide it to them in the first place, and it is not a legitimate request. Legitimate companies will not expect you to provide your social security number or other personal information when they call you. If you receive a call like this, do not provide any information. If in doubt, call back a trusted number for the company, such as in the one on a statement or invoice, the back of your credit/debit card, or on their official website (not the one sent through a suspicious email. Do not use the phone number provided by the person on the phone.)

Smishing: A combination of the terms "SMS" and "phishing." It is similar to phishing but refers to fraudulent messages sent over SMS (text messaging) rather than email.The fraudster may text you saying you’ve won a free gift card. Remember, you can’t win a contest you didn’t enter.


Tips to avoid these scams

  • Never provide personal information in response to an unsolicited request, whether it is over the phone or the internet. 
  • Do not respond to any suspicious-looking email, automated calls or text messages. A trusted company will never ask a customer for sensitive information over a call you didn’t initiate. 
  • Don’t trust the Caller Id. Fraudsters can manipulate the Caller ID to have it display a legitimate business’s name. To be safe you can check to see if the phone number matches the number that appears on your bank statement, credit/debit card, or phone book. 
  • If a credit/debit card company actually calls to notify you of suspicious charges, they will not ask for your personal information. Instead, they will verify that they have reached the cardholder and ask for them by name. Then they may ask the cardholder to verify the last 4-digits of their Social Security Number (Note: They will NOT ask for the entire Social, Account, Expiration, or PIN). They will then verify if you made that particular charge or not. If anything sounds suspicious, hang up and call your financial institution directly. 
  • Avoid fraudulent sites by entering web addresses directly into the browser yourself or by using bookmarks you create. 
  • If you have fallen victim to such a scam and given out your personal account information, contact your financial institution immediately to protect your accounts, block your cards, fill out a fraud affidavit, and take other protective measures as necessary. 


More tips

Don't respond or reply to an email, phone call, or text message that:

  • Requires you to supply personal or account information directly in the email 
  • Threatens to close or suspend your account if you do not take immediate action 
  • Invites you to answer a survey that asks you to enter personal or account information, 
  • States that your account has been compromised or that there has been third-party activity on your account, then asks you to enter or confirm your personal or account information 
  • States that there are unauthorized charges on your account, then ask you to provide your personal or account information 
  • Asks you to enter your User ID, Password or account numbers, PIN or card expiration dates into an email, webpage, or text message 



SMS Terms of use

PATRIOT TOWING & RECOVERY, PATRIOT AUTO RENTAL, AND PATIOR AUTO REPAIR TEXT MESSAGING TERMS OF USE

By "Opting In" to (as defined below) receiving SMS messaging from Patriot, you accept these Terms & Conditions. This agreement is between you and Patriot Towing & Recovery, Patriot Auto Rental, and Patriot Auto Repair. All references to "Patriot," "we," "our," or "us" refer to Patriot Towing & Recovery, Patriot Auto Rental, or Patriot Auto Repair, 418 W. State St., Cheboygan Michigan 49721.


DEFINITIONS

"Opting In," "Opt In," and "Opt-In" refer to requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, responding to, or otherwise consenting to receive one or more text messages.


CONSENTING TO TEXT MESSAGING

By consenting to receive text messages from us, you agree to these Text Messaging Terms and Conditions, as well as our information privacy policy. Consent is provided either verbally, or via text messaging or email, and is safely documented on our private servers.


COSTS OF TEXT MESSAGES

We do not charge you for the messages you send and receive via this text message service. But message and data rates may apply, so depending on your plan with your wireless or other applicable provider, you may be charged by your carrier or other applicable provider.


FREQUENCY OF TEXT MESSAGES

This Text Messaging Service is for conversational person-to-person communication between you and our employees. Upon completion of a service, we may send a request for an online review, including a link. While we greatly appreciate your time providing an online review, it is completely optional, and Patriot will not solicite more than one request per service performed. We do not send marketing material via text messages.


OPTING OUT OF TEXT MESSAGES

If you no longer want to receive text messages, you may reply to any text message with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. As a person-to-person communication service, opt-out requests are specific to each conversation between you and one of our employees and their associated phone number. After unsubscribing, we may send you confirmation of your opt-out via text message.


CONTACT US

For support, please contact us via email at help@patriothelpme.com or via telephone at 231-268-3250.